Contact
Contact HodlChip Support – Orders, Payments & Returns
Our support team answers by email, Monday to Friday, 9:00–18:00 UTC, within one business day. Including the right details in your first message helps us resolve your request faster.
Email the right team
One address, support@hodlchip.com, answered by people — Mon–Fri, 9:00–18:00 UTC, within one business day. Pick a topic to open a pre-filled email.
- An orderStatus, changes, cancellation, delivery. Write to us
- A paymentUnderpaid, overpaid, expired, wrong network. Add your transaction ID. Write to us
- Returns & warrantyReturns within 30 days, faulty items, warranty claims. Write to us
- Product adviceCompatibility, specs, which part to choose. Write to us
- Business & volumeQuotes for 5+ units, workstations and volume orders. Write to us
- Security & phishingReport a fake site, email or message using our name. Write to us
support@hodlchip.com
Before you write
- Where is my order? Check Track order with your order number and email address.
- Payment problem? Most cases are covered step by step in Payment issues.
- Everything else, from shipping and returns to warranty and security, is in the Help center.
What to include in your email
| Topic | Please include |
|---|---|
| Order or delivery question | Your order number, starting with HC-, and the email address used at checkout |
| Payment problem | Order number, the coin and network used, the transaction ID and the amount sent |
| Change or cancellation | Order number and the change you need. Free of charge until your order ships. |
| Return or refund | Order number, the items and the reason, and a refund address for the coin and network you paid with |
| Damaged or dead on arrival | Order number, photos of the item and packaging, and a short description, within 14 days of delivery |
| Warranty claim | Order number, the serial number, a description of the fault and what you have already tried |
| Product or compatibility question | Links to the products, and the rest of your system or what you plan to use it for |
| Business quote | Subject Business quote, with the products, quantities, delivery country and timeline |
| Phishing report | Subject Phishing, with the suspicious message, web address or sender, and screenshots |
| Privacy request | What you would like us to do with your data, sent from the email address on your order |
When we reply
We answer every email within one business day. Our support hours are Monday to Friday, 9:00–18:00 UTC, so messages sent over the weekend are answered on the next business day. Email is our only support channel: we have no phone line and no live chat, and every answer comes from support@hodlchip.com.
Stay safe when you contact us
- Never include your seed phrase, private keys, PIN or passwords. We never ask for them.
- We never send payment addresses by email. Pay only on payment pages at hodlchip.com.
- We never ask for remote access to your computer or phone.
- Anyone offering HodlChip support by direct message or on social media is not us. Report it with the subject Phishing.
Company and legal information
The company details of HodlChip are shown on our Legal notice. To withdraw from a purchase under EU consumer law, see Right of withdrawal.
