Returns and the 30-day return policy

You can return most items within 30 days of delivery if they are unused and in their original packaging. Items that are faulty, dead on arrival or damaged in transit are handled differently, and in those cases return shipping is on us.

What you can return

This policy comes on top of your statutory rights and does not limit them.

How to return an item

1. Email us first. Write to support@hodlchip.com with your order number, the items you want to return and the reason. For faulty or damaged items, add photos and a short description of the problem.
2. Wait for the return instructions. We reply within one business day. Please do not send anything back before you hear from us, so that we can match the parcel to your order.
3. Pack it carefully. Put the item in its original packaging, with all accessories, cables, manuals and inserts, inside a sturdy shipping box.
4. Ship it tracked. Keep the tracking number and the receipt as proof of sending.
5. Receive your refund. We check the item and issue your refund within 5 business days of receiving it.

How your refund is paid

Refunds are paid in the same coin and on the same network you paid with, to an address you send us by email. We refund the USD price of the returned items, converted at the exchange rate on the day of the refund. For details, read How crypto refunds work.

EU right of withdrawal

If you are a consumer in the European Union, you also have a statutory right to withdraw from your purchase within 14 days of delivery, without giving a reason. Its conditions differ from this policy, for example on the refund of delivery costs, and are set out in full on our Right of withdrawal page. You can rely on whichever is more favorable to you.