Legal
Legal notice
This page identifies the operator of hodlchip.com and sets out the legal information that applies to the website.
Company details
- Trading name
- HodlChip
- support@hodlchip.com
- Website
- https://hodlchip.com
Contact
- Email: support@hodlchip.com
- Support hours: Monday to Friday, 9:00–18:00 UTC. We reply within one business day.
- Email is our only support channel; we have no phone line and no live chat.
- Business quotes: same address, with the subject Business quote.
- Phishing reports: same address, with the subject Phishing.
Official website
Our only official website is hodlchip.com. Payment addresses only ever appear on payment pages at hodlchip.com, and we never send them by email, chat, direct message or phone. Our staff never ask for a seed phrase, a private key or remote access. See Security and official channels.
Website content
We take care to keep the information on hodlchip.com accurate and up to date. Product specifications are based on information published by manufacturers, which may change without notice. Our buying guides and help articles provide general information; they are not professional, financial or legal advice.
Links to other websites
Where hodlchip.com links to other websites, such as a manufacturer's website or a carrier's tracking page, the operators of those websites are responsible for their content. We recommend typing the address of any website where you sign in or pay, rather than following a link.
Trademarks and copyright
The HodlChip name and logo, and the texts, layout and graphics of hodlchip.com, belong to HodlChip unless stated otherwise. They may not be copied or reused without our prior written permission, except where the law allows it.
Product names, brands and logos shown on hodlchip.com are trademarks of their respective owners and are used only to identify the products we sell. Their use does not imply sponsorship or endorsement by those owners.
Complaints and consumer disputes
If you have a complaint, please email us first at support@hodlchip.com with your order number: most issues can be resolved quickly. Consumers in the European Union can also get free advice on cross-border disputes from the European Consumer Centres Network (ECC-Net), and can contact their national consumer protection authority. Governing law and jurisdiction are covered in our Terms of sale.
