Terms of sale | HodlChip

These terms of sale apply to every order placed on hodlchip.com. Please read them before you order, and save or print a copy for your records. If anything is unclear, email us at support@hodlchip.com before you place your order.

1. Seller and scope

hodlchip.com is operated by HodlChip ("HodlChip", "we", "us", "our"). The seller of every product ordered on hodlchip.com is HodlChip, identified by the company details shown on our Legal notice.

These terms apply to all sales of products through hodlchip.com, to consumers and to business customers. A consumer is an individual buying for purposes outside their trade, business, craft or profession. Some sections apply only to consumers, as stated. Terms proposed by a business customer apply only if we accept them in writing.

Nothing in these terms limits the rights that consumers have under the mandatory law of the country where they live.

2. Contact

You can contact us by email at support@hodlchip.com, Monday to Friday, 9:00–18:00 UTC. We reply within one business day. Email is our only support channel. Please quote your order number, which starts with HC-, in every message about an order.

3. Products and product information

All products we sell are new, genuine and sealed, and are sourced from manufacturers and their authorized distributors.
Product descriptions and specifications are based on information from the manufacturer. Product images are for illustration, and the packaging you receive may differ from them.
Each product page shows whether a product is in stock, on backorder or on pre-order, and states the length of the manufacturer warranty. Expected dates for backorder and pre-order items are estimates.

4. Prices and costs

Prices are shown and charged in US dollars (USD).
Shipping is charged according to the destination and the delivery option you choose at checkout, at the rates published on our shipping page, including any fee for large or furniture-size items. The total, including shipping, is shown before you pay.
Orders ship from Germany. Deliveries within the EU do not go through customs. For deliveries outside the EU, prices do not include import duties or local taxes, such as import VAT, GST or sales tax: where these apply, they are charged by the authorities of the destination country, may be collected by the carrier and are payable by you as the importer.
Crypto amounts shown while you browse are approximate and for information only. The amount payable is the exact crypto amount shown on your payment page, calculated from the USD total at a live exchange rate.
Network fees for sending your payment, and any fees charged by your exchange or wallet provider, are paid by you.

5. Ordering and conclusion of the contract

You add products to your cart and go to checkout. No account is needed.
You enter your email address and shipping address and, optionally, a phone number, which is passed to the carrier only. You choose a shipping method, then a coin and network for payment.
Before you place your order, you can review it and correct any input errors by editing your cart and your details.
By placing your order, you make an offer to buy the products in your cart and confirm that you are legally able to enter into a binding contract. You then receive a payment page for your order.
The contract is concluded when your payment has received the required network confirmations and your order is confirmed. We send the order confirmation to your email address.

Each order has an order number made of HC- followed by six characters. Contracts are concluded in English. We keep a record of your order, and you can check its status at any time at Track order with your order number and email address. These terms remain available on this page.

We may decline an order, or cancel it before it ships, only where: (a) we cannot deliver to the destination, for example because of sanctions or because our carriers do not deliver there; (b) a product can no longer be supplied; (c) the price or description of a product was obviously wrong because of an error; or (d) the payment was not received in full. In each case we inform you by email and refund any amount received under section 13.

6. Payment

We accept only Bitcoin (BTC) on the Bitcoin network, on-chain; Ether (ETH) on Ethereum mainnet; Tether (USDT) on TRON (TRC20); and Tether (USDT) on Ethereum mainnet (ERC20). We do not accept cards, bank transfers, or any other coin, token or network.
Payments are processed by our payment system. Your payment page shows the exact amount to send, a deposit address created for your order only, a QR code and a countdown.
The quoted amount is held for the duration of the countdown, typically up to 60 minutes for BTC and 30 minutes for ETH and USDT; the exact time is shown on the payment page. The address continues to be watched for 30 minutes after the countdown ends, and a payment broadcast during that time is credited automatically.
You must send the amount shown, on the network shown, to the address shown on your payment page. The amount that arrives must match the amount shown.
If you underpay, the payment page shows the remaining amount, which you must send to the same address while it is watched. Your order is confirmed only once the full amount has been received and confirmed.
If you overpay, the difference is refunded on request, minus the network fee.
If no payment is made before the quote and the watch period expire, you can start a new payment from your order page, at a new rate and with a new address.
Payment addresses only ever appear on payment pages at hodlchip.com. We never send payment addresses by email, chat, direct message or phone, and a payment sent to an address obtained in any other way is not a payment to HodlChip.
Funds sent on a network or token we do not support, or to an address other than the one on your payment page, may be unrecoverable. Contact us immediately with the transaction ID: we will check whether recovery is technically possible, but we cannot guarantee it.

7. Shipping and delivery

We ship from our warehouse in Germany, tracked, in discreet, unbranded packaging with no crypto or brand references on the box, to the countries listed on our shipping page. Parcels travel with DHL, TNT or DHL Express, as shown at checkout for your address.
In-stock items ship within 1–2 business days after payment confirmation. Backorder and pre-order items show their expected date on the product page. If your order mixes in-stock items with backorder or pre-order items, everything ships together unless you ask us otherwise.
Delivery times depend on the destination and the option you choose; they are shown at checkout and on our shipping page, counted in business days after dispatch. These delivery times are estimates.
Furniture-size items (gaming chairs and desks, sim racing cockpits and seats) are delivered within Europe only. Orders delivered to the United Kingdom require a subtotal of at least $200.
When your parcel ships, we email you a tracking link, which is also shown at Track order.
Please make sure your shipping address is complete and correct. You can correct it free of charge until your order ships.
We deliver only to the countries offered at checkout, and never to sanctioned destinations. An order that cannot be delivered to its destination is cancelled and refunded.
The risk of loss of or damage to the products passes to you when you, or a person you designate other than the carrier, take physical possession of them.

8. Changes and cancellation before shipping

Until your order ships, you can change or cancel it free of charge by emailing support@hodlchip.com with your order number. If you cancel, we refund the amount paid under section 13. Once your order has shipped, it can no longer be cancelled, but you can return it under sections 9 and 10.

9. Right of withdrawal for consumers in the EU

If you are a consumer in the European Union, you have a statutory right to withdraw from the contract within 14 days without giving any reason. The conditions, the consequences of withdrawal and the model withdrawal form are set out in our Right of withdrawal policy, which forms part of these terms. Consumers in other countries may have similar rights under their local law, which also apply.

10. 30-day returns

In addition to your statutory rights, you can return products within 30 days of delivery if they are unused and in their original packaging. Please email us before sending anything back, so that we can give you the return instructions. Return shipping is paid by you unless the product is faulty. We issue the refund within 5 business days of receiving the return, under section 13.

11. Products dead on arrival or damaged in transit

If a product is dead on arrival or damaged in transit, report it to us within 14 days of delivery with photos of the product and its packaging. We will replace the product or refund it in full, and we pay for the return shipping. This does not limit your rights under section 12.

12. Manufacturer warranty and legal guarantee

Every product carries the full manufacturer warranty. Its length is shown on the product page, and its terms are set by the manufacturer.
During the first 12 months, we handle warranty claims (RMA) with the manufacturer on your behalf. After that, you can claim directly with the manufacturer.
If you are a consumer, we are also liable for any lack of conformity of the products under the applicable statutory rules. For consumers in the European Union, this legal guarantee covers any lack of conformity that exists at the time of delivery and becomes apparent within two years of delivery, or within a longer period where national law provides one. The manufacturer warranty is in addition to these rights and does not limit them.

13. Refunds

Refunds are paid in the same coin and on the same network as your original payment, to an address you provide to us by email.
Because prices are set in US dollars, we refund the USD amount due, converted into that coin at the exchange rate on the day of the refund. The amount of crypto you receive may therefore be higher or lower than the amount you sent.
You are responsible for providing a correct address that can receive that coin on that network. A refund sent to the address you provide cannot be reversed.
We never ask you to send crypto, connect your wallet to a website or share your recovery phrase in order to receive a refund.

Where you withdraw from a contract under EU consumer law, the refund rules in our Right of withdrawal policy also apply.

14. Liability

We are liable without limitation for death or personal injury caused by our negligence, for fraud, for intentional or grossly negligent breaches of our obligations, and in any other case where liability cannot be limited or excluded by law, including under mandatory consumer protection rules.

Subject to the paragraph above, we are not liable for losses that were not reasonably foreseeable when the contract was concluded, or for losses caused by events outside our control as described in section 15. If you are a business customer, we are also not liable for loss of profit, revenue or business, and our total liability in connection with an order is limited to the price paid for that order.

Please back up any data before you return a product or send it for repair: warranty service covers the hardware, and data on a returned product may be erased.

15. Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control, such as natural disasters, war, strikes, epidemics, disruption at carriers or customs, or outages and congestion of blockchain networks. We will tell you as soon as possible if your order is affected, and you can cancel any order that has not shipped, free of charge.

16. Sanctions and export controls

We comply with applicable sanctions and export control laws. We do not deliver to sanctioned destinations, and we may decline any order that we cannot lawfully fulfill. Any amount received for such an order is refunded under section 13.

17. Personal data

We process your personal data only as described in our Privacy policy.

18. Governing law and disputes

These terms, and any contract concluded under them, are governed by the law of the country in which HodlChip is established, as shown in the company details on our Legal notice. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

If you are a consumer, this choice of law does not deprive you of the protection of the mandatory provisions of the law of the country where you habitually reside, and you may bring proceedings in the courts of that country where the law allows it.

If you have a complaint, please email us first: most issues can be resolved quickly by email. Consumers in the European Union can also get free advice on cross-border disputes from the European Consumer Centres Network (ECC-Net).

19. Changes to these terms

We may update these terms from time to time. The version published on this page when you place your order applies to that order. The date of the latest update is shown on this page.

20. General provisions

If any provision of these terms is found invalid or unenforceable, the remaining provisions stay in full force.
If we do not enforce a right immediately, we do not waive it.
These terms are written in English, which is the language of the contract.