How can we help?
Answers about crypto payments, shipping, returns and keeping your coins safe.
Ordering
Payments
- How crypto payment worksHow checkout converts your USD total into an exact crypto amount, and what happens between sending a payment and a confirmed order.
- Supported coins and networksThe four coin and network combinations we accept, how to recognize them and how to avoid sending on the wrong network.
- Payment issues: underpaid, expired or wrong networkStep-by-step fixes for underpayments, overpayments, late or expired payments and transfers on the wrong network.
- How crypto refunds workWhen refunds apply, how the amount is calculated in US dollars and how to send us a refund address safely.
Shipping & delivery
Returns & warranty
Security & privacy
Still need help?
Email our team — real people, Mon–Fri, 9:00–18:00 UTC. We reply within one business day. Include your order number if you have one.
