How to place an order

Ordering at HodlChip takes a few minutes and needs no account. You need an email address for order and shipping updates, a shipping address, and a crypto wallet or exchange account holding BTC, ETH or USDT.

Before you start

• Check the product page. It shows whether an item is in stock, on backorder or on pre-order with its expected date, and the length of its manufacturer warranty.
• Planning a full build? The PC Builder helps you put together a complete system, and Compare lets you weigh products side by side.
• Have your funds ready on a supported network, plus enough to cover the network fee. See Supported coins and networks.

Checkout, step by step

1. Add products to your cart. Your cart is saved in your browser on this device.
2. Go to checkout. Enter your email address and shipping address. A phone number is optional; if you give one, it is passed to the carrier only.
3. Choose a delivery option. Checkout shows the options for your address, each with its carrier, price and expected delivery dates: standard with DHL or express with TNT in the EU, DHL Express elsewhere. Every rate is on our shipping page.
4. Review your order. Check the items, the shipping address and the total in USD before you continue.
5. Choose a coin and network. BTC, ETH, USDT on TRC20 or USDT on ERC20.
6. Pay on your payment page. Send the exact amount shown to the deposit address shown, before the countdown ends.
7. Receive your confirmation. Your order is confirmed once the payment has the required network confirmations, and we email you.

For more on the payment step, read How crypto payment works.

Your order number

Every order gets a number made of HC- followed by six characters, for example HC-4F7K2Q. Keep it together with the email address you used: you need both to follow your order at Track order, and quoting the number in emails lets us find your order immediately.

Getting the shipping address right

• Use an address where someone can receive a tracked parcel.
• Include apartment, suite or building details, and the postal code.
• Adding a phone number helps the carrier reach you if there is a problem with delivery.
• Checkout only offers the countries we deliver to: see where we deliver.

Changing or cancelling your order

Until your order ships, you can change it or cancel it free of charge. Email support@hodlchip.com with your order number and what you would like to change. Once your order has shipped, you can still return it under our return policy.

Ordering for a business

For 5 or more units or workstations, ask us for a quote: email support@hodlchip.com with the subject Business quote. See Business and volume orders.