Order status and tracking – Help Center

You can check any order at Track order with your order number and the email address used at checkout. No account is needed. We also email you when your order is confirmed and when it ships.

How to track your order

Go to Track order.
Enter your order number, which starts with HC-, and the email address you used at checkout.
See where your order stands. Once it has shipped, you also find the carrier tracking link there.

The stages of an order

Stage	What it means	What you can do
Awaiting payment	Your payment page is open and the countdown is running.	Send the exact amount shown. If the countdown has expired, start a new payment from your order page.
Confirming payment	Your payment has been sent and is waiting for network confirmations.	Nothing: the payment page updates on its own.
Confirmed	Your payment is confirmed and your order is being prepared.	You can still change or cancel it free of charge until it ships.
Shipped	Your parcel is with the carrier and the tracking link has been emailed to you.	Follow the delivery with the carrier's tracking.
Delivered	The carrier reports the parcel as delivered.	Check the contents, and report any damage within 14 days with photos.

The wording on your order page may differ slightly, but every order goes through these stages.

When will my order ship?

In-stock items ship within 1–2 business days after your payment is confirmed.
Backorder and pre-order items show their expected date on the product page.
Mixed orders ship together when everything is available, unless you ask us to send the available items first.

After dispatch, delivery takes 1–2 business days within Germany, 2–8 in the rest of the EU and 1–7 elsewhere, depending on the destination and the option chosen: your order page shows the carrier and its usual delivery time. Business days are Monday to Friday, except public holidays.

Your tracking link

When your parcel ships, we email you a tracking link, and it also appears at Track order. The carrier may need a little time after dispatch to record the first scan, so the tracking page can stay empty for a short while.

If something looks stuck

Payment not confirming: see Payment issues.
No shipping email two business days after confirmation for in-stock items: check your spam folder, then email us with your order number.
Tracking has not moved for several days, or the parcel is held at customs: email us with your order number. Customs holds are explained in Customs, import duties and taxes.
Marked as delivered but not received: check with neighbors and any building reception, then email us as soon as possible.

Our support team answers by email at support@hodlchip.com, Monday to Friday, 9:00–18:00 UTC, within one business day.

Frequently asked questions

Do I need an account to track my order?

No. Your order number and the email address used at checkout are all you need at Track order.

I lost my order number. How can I find my order?

Search your inbox and spam folder for emails from hodlchip.com. If you still cannot find it, email support@hodlchip.com from the address you ordered with and we will look it up.

Can I still change my order after payment?

Yes. Until your order ships, you can change or cancel it free of charge by emailing support@hodlchip.com with your order number.

When will I receive my tracking link?

As soon as your parcel ships, by email. It is also shown at Track order.